HELP

SIGNING IN

How to get into MADE Hoops, whether your team already subscribes or you're new.

ALREADY A SUBSCRIBER?

If your team subscribed on the old MADE Hoops site, you don't need to request anything.

  1. 01Watch for our emailWe're moving every MADE Hoops subscriber to the new site, one plan at a time. Your account is already set up, with your team's plan.
  2. 02Open Set your passwordUse the link in our email, or Forgot password? on the sign-in page. Enter the email address we wrote to.Set your password
  3. 03Open the link we send youIt's only for you, works once, and expires after an hour.
  4. 04Choose a passwordYou're signed in, with everything in your team's plan ready to use.

NEW TO MADE HOOPS?

  1. 01Request accessTell us your name, email, team, your role on the staff, and the plan you want: Silver, Gold or Platinum.Request access
  2. 02We review itOur account managers look at every request, and may reach out to confirm your staff.
  3. 03Open your inviteOnce you're approved, we send you a link to set up your account. It's only for you, works once, and expires after 7 days.
  4. 04Set your passwordChoose a password and you're signed in, with everything in your team's plan ready to use.

Is your team already on MADE Hoops? Skip the request: ask your head coach or a team admin to invite you.

SIGN IN

  1. 01Select Log inIt's at the top right of every page. On a phone, it's in the menu.
  2. 02Enter your email and passwordUse the email address we have for you: the one our emails and your invite went to.
  3. 03Stay signed inYou stay signed in on that device for 30 days after your last visit. On a shared computer, select Sign out when you're done.

Signed in, this page also shows your plan, how to add your staff, and how roles on your team work.

Sign in

TROUBLE SIGNING IN

Forgot your password
Select Forgot password? on the sign-in page and enter your email. We'll send you a link to choose a new one.
You've never had a password
Your account came over from the old site. Use Set your password the same way to choose one.
The email doesn't arrive
Check your spam folder. It only goes to the email address we have for you; if that's changed, contact us.
Your password link doesn't work
Links work once and expire after an hour. Ask for a new one and use it straight away.
“That email and password don't match”
Check it's the email address we have for you. Passwords are case-sensitive.
“Too many attempts”
Wait a minute, then try again.
“This account doesn't have access”
Your access was removed or isn't set up yet. Ask your head coach, or contact us.
Your invite link doesn't work
Invite links work once and expire after 7 days. Ask whoever invited you to send a new one.